Patient's Voice | An Octogenarian's Warm Journey of Healing: At Royal Lee, Care Is in the Details

Eighty-one-year-old Mr. Liang (pseudonym) lay quietly in his hospital bed, while Guangzhou outside experienced a sharp drop in temperature. The door was gently pushed open, and a warm beam of light streamed in from the corridor; the night shift nurse appeared in the doorway.

She didn't simply complete her rounds; instead, she cared for him like a family member, carefully checking that every window was closed properly and gently tucking the blankets around him. This late autumn night felt exceptionally peaceful because of such care.

Mr. Liang had traveled from Foshan, but due to multiple liver tumors and his advanced age, surgery was no longer an option. At RoyalLee's General Internal Medicine Department, he and his family received not only a professional treatment plan but also a warm and caring medical experience.

"We not only treat the illness, but also heal the heart," said Director Huang of the General Internal Medicine Department, always bending down to gently inquire about the elderly patient's condition during rounds. That unwavering respect, always looking him in the eye, gradually eased the anxiety Liang, who had been struggling with his illness, from his brow.

In the single room, his daughter, who had been accompanying him, finally slept soundly on the comfortable sofa bed. "After all that tossing and turning, I haven't slept this soundly in a long time," she said. Seeing her father being well cared for in such a quiet and comfortable environment, her own tense nerves finally relaxed. This rare peace was invaluable to their family.

The meals delivered from the canteen were also thoughtfully prepared: boneless fish, carefully stewed porridge, always at the perfect temperature. The meticulous presentation made Liang and his family feel at ease. Even in a hospital bed, every meal was treated with care. The care conveyed through food and nutrition was just as important as rigorous medical treatment, bringing real warmth and comfort to their days of illness.

For Liang's wife, Aunt Chen (pseudonym), this peace of mind was especially precious. “He's getting old, and taking care of him is really beyond my capabilities. My children have to travel back and forth, missing work and getting exhausted, and I worry about them too. Here, the doctors and nurses are all attentive, and I can finally breathe a sigh of relief.” Her eyes welled up slightly as she said this.

At RoyalLee, we deeply understand that high-quality medical services are not only reflected in precise treatment plans, but also in every caring look, every gentle greeting, and every late-night vigil. We care for every patient with our hearts, making professional medical care warm and the long road to medical treatment filled with sunshine. All this is because we firmly believe that the essence of medicine is the perfect fusion of science and compassion.

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